Every technological advancement came to be with creative problem-solving. And User Experience is no different. While developing websites and apps using a UX interface, problems are bound to crop up. At CS Web Solutions, for web design Mississauga our expert developers come with innovative solutions when conventional thinking fails and provide you quality, futuristic, and fast web or app designs.
What is creative problem-solving?
In the 1940s, Alex Osborn along with Sid Parnes, along with coining ‘brainstorm’ developed Osborn-Parnes Creative-Problem Solving Process. This process explains four principles through which problems or challenges faced in workplaces, offer innovative perspectives to solve them.
Whether you are a newbie or experienced web-developer, for web design Mississauga using UX design; you are mostly trying to solve problems occurring while developing the project. For efficient service, you need a few tips and tricks to solve UX problems like a pro.
Core principles of creative problem solving
- Balancing act of divergent & convergent thinking: Knowing when to use each one, and to learn to discern and balance divergent and convergent thinking is the first principle.
- Ask problems as open-ended questions: Asking closed questions always lead to short answers such as confirmation or disagreements. The problem statements generate limited responses or none as well. So, always ask open-ended questions as they elicit myriad information, and those information help you to come up with various solutions.
- Defer or suspend judgment: Know when to judge an idea. If you judge ideas early, it subverts solutions and limits information. Always judge ideas during the convergence stage.
- Stop with “No, but”, use “Yes, and” instead: Knowing to use proper language during CPS can be enriching. Using “Yes, and” during a certain process helps to generate more information and solutions as people don’t shy away from expressing them. If a sentence starts with ‘No’ or ‘But”, it often negates conversation.
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Steps of UX problem solving
User research and creative problem-solving- are the two things UX web designers need for problem solvings. Use the following methodology for easier solutions:
- Identify the problem: The most obvious and challenging step is to identify the exact problem while designing. Even if your solution is innovative and original, if you are slaving away days trying to solve the wrong problem, it’s not going to take you anywhere. First, detect the real problem and then work on the solution for benefits in the long run.
- Clarify the problem: It’s time to put your user journey plan onto paper. A low-fidelity sketch is good to visualize the customer’s journey. It doesn’t need to be perfect, once you are okay with this, move to the next step.
- User analytics: As UX design is data oriented, gather numbers and data from users and competitors and create a pattern to combine them with the original idea.
- Use feedback: Now get feedback from your colleagues and customers for UX mapping. Though feedback is hard to get, constructive feedback helps to better design.
- Solve the problem: Now from paper to digital redesign the idea. This is where fier details matter to to create a high-fidelity wireframe. Expert developers with knowledge and proper tools have the most fun while doing this step.
Tips for UX problem solving
- To be methodical and tactful, focus on the main problem, do not get overwhelmed by all the other problems that are cropping up. Once you are done with the original problem, only then move on to the next.
- UX problem solving is about the ecosystem you are trying to create. So, focus on gathering user feedback on analytics.
- In the initial stages of UX problem solving pen and paper is your weapon to sketch the low-fidelity wireframe, once done with this, move to the high-fidelity wireframe.
- To find different alternatives and various interactions, use customer feedback and be open-minded towards the criticism to find the best solution.
- The more tools and data you have collected, the better designer you will be. So, don’t neglect customer feedback and data to illustrate various approaches to solving the UX problems.
Conclusion
For creative problem solving, UX designers need the right tools, methodical steps, and researched data. At CS Web Solutions, our expert developers gather customer feedback and data to overcome obstacles and better design. To request a proposal for your website or application, join our website.
